We ship to addresses within the United States. We do not ship directly to international destinations.

Customers outside the US may arrange delivery to a US-based freight forwarder. You are responsible for selecting the forwarder and arranging and paying for onward transportation, customs clearance, and any applicable duties or taxes. G&G Fitness handles only the shipment to the US delivery address.

Before ordering, confirm that your freight forwarder can accept the equipment, including palletized freight when applicable.

For assistance, contact 844-833-0705, Option 1, or contact@ggfitness.com.

Same-day shipping preparation: Qualifying in-stock parcel orders placed online before 2 PM Eastern, Monday through Friday, are packaged and ready for the last scheduled carrier pickup that day. This applies to shipments within the contiguous United States and excludes freight orders and products with stated lead times.

Readiness does not guarantee carrier collection that day, same-day delivery, or a specific arrival date. Weather, holidays, power outages, and carrier disruptions may cause delays.

Delivery timing: Arrival times vary by product availability, shipping location, and carrier. Check the product listing for any stated lead times. Special-order products may take longer to ship.

Parcel shipments: Check your order status page for tracking updates. Tracking information may appear before the carrier collects your package.

LTL freight shipments: The carrier will contact you to schedule a delivery appointment. Freight deliveries take place Monday through Friday; weekend delivery is not available.

For help with an online order, contact 844-833-0705, Option 2, or contact@ggfitness.com with your order number.

For eligible products, request your return within 30 days after receiving your order. This request window applies to both parcel shipments and larger equipment shipped by LTL freight. Liquidation items are final sale and may only be returned if damaged upon arrival.

Purchased online? Contact our ecommerce team at 844-833-0705, Option 2, or contact@ggfitness.com with your order number. Please obtain return authorization and instructions before sending anything back.

Authorized online returns must be sent to:

G&G Fitness
7350 Transit Rd
Williamsville, NY 14221

Purchased in a store? Contact the store where you purchased the item to coordinate your return. Bring your order number or purchase confirmation. In-store purchases should be returned to the local store.

Request your return within 30 days after receiving your equipment. Contact us for authorization and instructions before arranging freight pickup.

The equipment must be packed in its original box and secured to a pallet, in the same manner it arrived. Send photos of the packaged and secured equipment so we can confirm it is ready before pickup is arranged.

Purchased online? Contact 844-833-0705, Option 2, or contact@ggfitness.com with your order number.

Purchased in a store? Contact the store where you purchased the equipment to coordinate the return. Find your local G&G Fitness store.

For customer-choice returns, return shipping costs are deducted from your refund. This includes applicable freight charges for larger equipment.

A restocking fee of up to 15% may also apply if the product is not returned in new condition.

We will explain applicable shipping costs and potential restocking fees before you proceed with the return.

If your item arrives damaged, defective, incorrect, or incomplete, contact us first so we can review the issue and explain the appropriate resolution and any applicable charges.

Once your return has been received, inspected, and approved, we will process your refund within 1–7 business days.

Your bank or payment provider may require additional time before the refund appears in your account.

Please contact us promptly so we can review the issue and help arrange the appropriate resolution.

Purchased online? Contact 844-833-0705, Option 2, or contact@ggfitness.com. Include your order number, a description of the issue, and photos of the product and packaging when applicable. For missing items, tell us what you received and what is missing.

Purchased in a store? Contact the store where you purchased the product. Find your local G&G Fitness store.

Keep the product and packaging while we review the issue, and contact us before arranging a return.

Warranty coverage varies by brand, product, and intended use. Please review the warranty information on the product listing and the applicable written warranty for coverage, limitations, and service requirements.

If you experience a problem, contact us before arranging a return. Our team will review the issue and help identify the appropriate next steps. Depending on the applicable warranty, this may include troubleshooting, replacement parts, repair, or replacement equipment.

Purchased online? Contact 844-833-0705, Option 2, or contact@ggfitness.com. Include your order number, a description of the issue, and photos or video if available.

Purchased in a store or through our commercial team? Submit a service request for help with equipment issues or warranty service. Include your equipment model, serial number, purchase information, and a description of the issue.

Warranty support is separate from our 30-day return-request window. Available solutions depend on the applicable warranty and your rights under law.

Liquidation items: All sales are final. Returns are accepted only if the item is damaged upon arrival. Contact us promptly to report damage and obtain instructions before arranging a return.

Shipping is not included, and standard checkout shipping rates do not apply to liquidation items. For shipping availability and a custom quote, call 844-833-0705, Option 1. Liquidation items are not eligible for future price matching.

Special orders, cancellations, or installation charges: Contact the team handling your order to review the applicable terms and available options.

For online orders, contact 844-833-0705, Option 2, or contact@ggfitness.com with your order number. For in-store purchases, store pickup, or local delivery, contact your local G&G Fitness store.